Chapter 01: Introduction to Computer User Support 1. End-user computing refers to the use of computers for both business and personal use. a. True b. False ANSWER: True POINTS: 1 REFERENCES: 2 2. The first computers used widely in businesses were available during the 1940s. a. True b. False ANSWER: False POINTS: 1 REFERENCES: 3 3. The goal of transaction processing on early computers was to replace as much manual processing of business information as possible with automated processing. a. True b. False ANSWER: True POINTS: 1 REFERENCES: 4 4. Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer hardware and productivity software. a. True b. False ANSWER: True POINTS: 1 REFERENCES: 4 5. The applications development backlog was due to the inability of computer professionals to design and write programs fast enough to keep up with the demand for new applications. a. True b. False ANSWER: True POINTS: 1 REFERENCES: 5 6. All knowledge workers are computer professionals. a. True b. False ANSWER: False POINTS: 1 REFERENCES: 5