ABQAURP EXAM STUDY GUIDE WITH
QUESTIONS AND ANSWERS RATED A.
What is Six Sigma?
✔✔Quality approach that uses data-driven information to "eliminate
defects", focusing not only on improvement no process flow but in
reducing process variation to achieve six standard deviations between the
mean and the nearest specification limit.
What is LEAN Six Sigma?
✔✔Consists of five basic phases:
Define, Measure, Analyze, Improve, and Control (aka follow-up). DMAIC
What should you think when you here terms "should, could, or would"?
✔✔So what? These terms are usually indications that the process may be
getting off track. These words often divert attention from the actual issues
because they address expected performance rather than the reality of the
situation.
What was the first mainstream article arguing for a systems approach to
safety?
✔✔"Error in Medicine" by Lucien Leape in JAMA, December 1994
Who said "Physicians and Nurses must accept the notion that error is an
inevitable accompaniment of the human condition, even among
conscientious professionals with high standards. ERRORS MUST BE
ACCEPTED AS EVIDENCE OF SYSTEM FLAWS NOT CHARACTER FLAWS.
Until and UNLESS that happens, it is unlikely that any substantial progress
will be made in reducing medical errors.
✔✔Lucien Leap