1. The nurse asks a patient where the pain is, and the patient responds by

pointing to the area of pain. Which form of communication did the patient

use?

a. Verbal

b. Nonverbal

c. Intonation

d. Vocabulary

ANS: B

The patient gestured (pointed), which is a type of nonverbal

communication. Gestures emphasize, punctuate, and clarify the spoken

word. Pointing to an area of pain is sometimes more accurate than

describing its location. Verbal is the spoken word or message. Intonation or

tone of voice dramatically affects the meaning of a message. Vocabulary

consists of words used for verbal communication.

2. A patient has been admitted to the hospital numerous times. The nurse

asks the patient to share a personal story about the care that has been

received. Which interaction is the nurse using?

a. Nonjudgmental

b. Socializing

c. Narrative

d. SBAR

ANS: C

In a therapeutic relationship, nurses often encourage patients to share personal

stories. Sharing stories is called narrative interaction. Socializing is an

important initial component of interpersonal communication. It helps people

get to know one another and relax. It is easy, superficial, and not deeply

personal. Nonjudgmental acceptance of the patient is an important

characteristic of the relationship. Acceptance conveys a willingness to hear a

message or acknowledge feelings; it is not a technique that involves personal

stories. SBAR is a popular communication tool that helps standardize

communication among health care providers. SBAR stands for Situation,

Background, Assessment, and Recommendation.

3. Before meeting the patient, a nurse talks to other caregivers about the