A nurse manager is reviewing the stages of conflict resolution with the nursing staff. The

nurse manager should instruct the staff to expect the stages of the conflict to occur in what

order? (Order the steps of the process by placing the letters in the correct sequence.)

1. The conflict process is latent conflict, which involves awareness of potential situations that can

create conflict.

2. Conflict aftermath, where those involved recognize the positive and negative

outcomes in how the situation was managed.

3. Felt conflict, where those affected become personally involved.

4. Manifest conflict, where those involved begin to take action

5. Perceived conflict, where those affected are discussing the situation, but in an impersonal

manner. -Answer= 1. The conflict process is latent conflict, which involves awareness of potential

situations that can create conflict.

2. Perceived conflict, where those affected are discussing the situation, but in an impersonal

manner.

3. Felt conflict, where those affected become personally involved.

4. Manifest conflict, where those involved begin to take action

5. conflict aftermath, where those involved recognize the positive and negative

outcomes in how the situation was managed.

Management -Answer= Process of planning, organizing, directing, and coordinating the work within

an organization

Leadership -Answer= Ability to inspire others to achieve a desired outcome

Authoritative leadership -Answer= makes decisions for the group

motivates by coercion

Good for crisis situations and bureaucratic settings

effective for employees with little or no formal education

Democratic leadership -Answer= Includes the group

motivates by supporting staff achievements

good when cooperation and collaboration are necessary

Laissez-faire -Answer= Makes very few decisions

effective with professional employees

Contemporary leadership theory -Answer= supports the belief that leaders can develop the

necessary skills