Managing Client Care: Appropriate Delegation to an Assistive Personnel (Active Learning Template - Basic Concept, RN QSEN -

Teamwork and Collaboration, RM Leadership 7.0 Chp. 1)

• ADLs, bathing, grooming, dressing, toileting, ambulating, feedings (WITHOUT

DIFFICULTY SWALLOWING) intake and output, vital signs

• Nurses can only delegate tasks appropriate for the skill and education level of the

healthcare team member who is receiving the assignment

• Is the process of transferring the authority and responsibility to another team member of

complete a task, while retaining the accountability

Coordinating Client Care: Supporting the Family of a Client Who Has Alzheimers Disease (RM Leadership 7.0 Chp. 2, Active

Learning Template - Basic Concept, RN QSEN - Patient-centered Care)

• Educate family/caregivers about illness, methods of care, and adaptation of the home

environment

• Provides caregivers a temporary rest from caregiving while the person with Alzheimer’s

continues to receive care in a safe environment

• Review the resources available to the family as the client health declines. Include long

term care options

Managing Client Care: Identifying Conflict Resolution Strategies (RN QSEN - Teamwork and Collaboration, Active Learning

Template - Basic Concept, RM Leadership 7.0 Chp. 1)

• Intrapersonal conflict- occurs withing the person can involve internal struggle related to

contradictory values or wants

• Intergroup conflict- occurs between two or more group of indivuals, departments or

organizations

• Stages of conflict:

o latent conflict- the actual conflict has not yet developed however factors are

presnt that have high likelihood of causing conflict

o perceived conflict: a party perfieves that a problem is present though an actual

conflict might not actually exist.

o Felt conflict- those involved begin to feel an emotional response to the conflict

o Manifest conflict- are aware of the conflict and action is taken

o Conflict aftermath- is the completion of the conflict process.

• Open communication among staff and between clients can help fray the need for

conflict

• Use I statements and focus on the problem, Escalating conflicts should be moved to a

private area

Managing Client Care: Implementing Scheduling Change (RN QSEN - Teamwork and Collaboration, Active Learning Template -

Basic Concept, RM Leadership 7.0 Chp. 1)

• Bring unsafe assignment to the attention of the scheduling to charge nurse to negotiate a

new assignment

• Move up chain of command if nothing worked

• Failure to take care patient is patient abandonment