Leadership ✔✔ability to inspire others to achieve a desired outcome

Management ✔✔process of planning, organizing, directing, and coordinating the work within an

organization

Authoritative ✔✔* makes decisions for the group

* motivates by coercion

* communication down the chain of command

* work output by staff is high (good for crisis)

Democratic ✔✔* Includes group when decisions are made

* Motivates

* Communication up&down chain of command

* work output is good quality

Laissez-faire ✔✔*makes few decisions, little planning

*lack of motivation

*communication up&down chain of command

*work output is low

*effective with professional employees

Characteristics of a good leader ✔✔* Initiative

* Inspiration

* energy

* Positive attitude

* communication skills