1. #1 thing to remember

about negative feedback

Unsatisfactory work must be acknowledged and

discussed

2. 2 biggest/worst actions

that lead to malpractice

lawsuits

Altering/falsifying a medical record, violation of

an internal or external standard of practice

3. 2 out of 3 people leave a

job because of this

Ineffective/incompetent management

4. 2 types of change Planned/Managed, Unplanned/Reactive

5. 2 types of resistance to

change

Active resistance and passive resistance

6. 2 ways to be an

emotionally stable

leader

1. Recognize and understand your own emotions,

learn to manage them, stay calm and clear headed.

2. Listen to others, perceive unspoken concerns,

acknowledge others perspectives, helpful

7. 3 qualifications for RN

licensure in the USA

Graduate from an approved RN program, english

language proficiency, disclosure of criminal

convictions

8. 3 quality behaviors of

effective nurse

managers?

Interpersonal, decisional and informational

behaviors along with leadership, business sense

and clinical expertise

9. 3 stages of lewins theory

of change

Unfreeze(take out of comfort zone),

Change(discomfort), Refreeze(new comfort zone)

10. 3 types of liability Personal, vicarious, employer/corporate

11. 4 stages of burnout 1. high expectations and idealism, 2. pessimism

and early job dissatisfaction, 3. withdrawal and

isolation 4. irreversible detachment and loss of

interest

12. According to JCAHO

what is the reason for a

large number of sentinel

events that occur?

Communication deficits among health care

providers

13. According to Rogers

what are typical

innovators, early adapters, early majority, late

majority, laggards and rejectors.