Management Correct Answer- Process of planning, organizing, directing, and coordinating the work

within an organization

Leadership Correct Answer- Ability to inspire others to achieve a desired outcome

Authoritative leadership Correct Answer- makes decisions for the group

motivates by coercion

Good for crisis situations and bureaucratic settings

effective for employees with little or no formal education

Democratic leadership Correct Answer- Includes the group

motivates by supporting staff achievements

good when cooperation and collaboration are necessary

Laissez-faire Correct Answer- Makes very few decisions

effective with professional employees

Contemporary leadership theory Correct Answer- supports the belief that leaders can develop the

necessary skills

Transformational leaders Correct Answer- empowers followers to assume responsibility for a communal

vision and personal development is a secondary outcome

Transactional leaders Correct Answer- focus on immediate problems, maintaining status Quo and using

rewards to motivate followers

Emotional intelligence Correct Answer- ability of an individual to perceive and manage the emotions of

self and others