1. A nurse manager is reviewing the stages 1. The conflict process is laof conflict resolution with the nursing staff. tent conflict, which involves

The

nurse manager should instruct the staff to

expect the stages of the conflict to occur in

what

order? (Order the steps of the process by

placing the letters in the correct sequence.)

1.The conflict process is latent conflict,

which involves awareness of potential situations that can create conflict.

2. Conflict aftermath, where those involved

recognize the positive and negative

outcomes in how the situation was managed.

3. Felt conflict, where those affected become personally involved.

4. Manifest conflict, where those involved

begin to take action

5. Perceived conflict, where those affected

are discussing the situation, but in an impersonal manner.

awareness of potential situations that can create conflict.

2. Perceived conflict, where

those affected are discussing

the situation, but in an impersonal manner.

3. Felt conflict, where those

affected become personally

involved.

4. Manifest conflict, where

those involved begin to take

action

5. conflict aftermath, where

those involved recognize the

positive and negative

outcomes in how the situation

was managed.

2. Management Process of planning, organizing, directing, and coordinating the work within an organization

3. Leadership Ability to inspire others to

achieve a desired outcome

4. Authoritative leadership makes decisions for the

group

motivates by coercion

Good for crisis situations and

bureaucratic settings

effective for employees with

little or no formal education