1. #1 thing to remember

about negative feedback

2. 2 biggest/worst actions

that lead to malpractice

lawsuits

3. 2 out of 3 people leave a

job because of this

4. 2 types of change

5. 2 types of resistance to

change

6. 2 ways to be an

emotionally stable

leader

7. 3 qualifications for RN

licensure in the USA

8. 3 quality behaviors of

effective nurse

managers?

9. 3 stages of lewins theory

of change

Unsatisfactory work must be acknowledged and

discussed

Altering/falsifying a medical record, violation of

an internal or external standard of practice

Ineffective/incompetent management

Planned/Managed, Unplanned/Reactive

Active resistance and passive resistance

1. Recognize and understand your own emotions,

learn to manage them, stay calm and clear headed.

2. Listen to others, perceive unspoken concerns,

acknowledge others perspectives, helpful

Graduate from an approved RN program, english

language proficiency, disclosure of criminal

convictions

Interpersonal, decisional and informational

behaviors along with leadership, business sense

and clinical expertise

Unfreeze(take out of comfort zone),

Change(discomfort), Refreeze(new comfort zone)

10. 3 types of liability

11. 4 stages of burnout

12. According to JCAHO

what is the reason for a

large number of sentinel

events that occur?

13. According to Rogers

what are typical

Personal, vicarious, employer/corporate

1. high expectations and idealism, 2. pessimism

and early job dissatisfaction, 3. withdrawal and

isolation 4. irreversible detachment and loss of

interest

Communication deficits among health care

providers

innovators, early adapters, early majority, late

majority, laggards and rejectors.