A medical assistant requests that a patient pay her insurance copayment at the time she arrives for her appointment. The patient becomes defensive and asks why she should pay for care she has not yet received. Which of the following responses should the medical assiatnt make? A. "Didn't you expect to have to pay for your visit when you came?" B. " Why wouldn't you want to pay now rather than later?" C. " Unless you have paid your copayment, the doctor will not see you." D. " I understand you're concerned, so you're welcome to pay at the end of your appointment." - ANS-D. " I understand you're concerned, so you're welcome to pay at the end of your appointment." A medical assiatnt should identify that which of the following vitamins is fat soluble? A. Niacin B. Folate C. Vitamin C D. Vitamin A - ANS-D. Vitamin A A patient who has vulvovaginal candidasis asks a medical assiatnt for more information about her infection. The assistant should begin by explaing that candidasis is which of the following types of infection? A. Fungal B. Bacterial C. Protozoan D. Helminthic - ANS-A. Fungal Where do cardiac electrical impulses originate in the heart? A. Atrioventricular Node B. Bundle of His C. Purkinjie Fibers D. Sinoatrial Node - ANS-D. Sinoatrial Node A medical assistant receives a call from a patient requesting a refill for fentanyl patches for chronic pain. Which of the following actions should the assistant take? A. Call the prescription in to the patient's pharmacy B. Tell the patient to schedule an office visit C. Fax the prescription to the patient's pharmacy D. Refer the patient's request to provider - ANS-D. Refer the patient's request to provider A medical assiatnt is reinforcing teaching with a patient about pulse oximetry. Which of the following statements should the assistant include in the teaching? A. "Cold hands improve the test's accuracy." B. "Remove your nail polish before the test." C. "Clip the probe onto your second toe." D. "This test will measure your pulmonary capacity." - ANS-B. "Remove your nail polish before the test." A patient informs a medical assistant that he gets headaches when he reads from a computer monitor. The assistant should place this information in which of the following locations when using the SOAP approach to organizing medical records? A. Subjective B. Objective C. Assessment D. Plan - ANS-A. Subjective A medical assiatnt is cleaning countertops and other surfaces after a surgical procedure in a provider's office. Which of the following disinfectants should the assiatnt use for this purpose? A. A 1:10 bleach and water solution B. Benzalkonium chloride C. Chlorhexidine D. Alcohol - ANS-A. A 1:10 bleach and water solution