CHAA Exam Study Questions & Answers
Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANS - Provide
resources to eliminate barriers in communication.
What is NOT important when initiating a patient satisfaction survey? - ANS - What data
measures are needed to care for a patient
What is not a purpose of any quality improvement program? - ANS - Blame someone for the
mistake
Which of the following is not a patient satisfaction survey: - ANS - CMS Survey
Communication is: - ANS - Exchanging information with the patient
Which is not a KPI in Patient Access? - ANS - CLABSI rate
HEAT stands for: - ANS - Hear them out, empathize with the customer, apologize, take
responsibility for actions
All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial
Expressions] - ANS - Eating
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