CHAA Exam Study Questions & Answers

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANS - Provide

resources to eliminate barriers in communication.

What is NOT important when initiating a patient satisfaction survey? - ANS - What data

measures are needed to care for a patient

What is not a purpose of any quality improvement program? - ANS - Blame someone for the

mistake

Which of the following is not a patient satisfaction survey: - ANS - CMS Survey

Communication is: - ANS - Exchanging information with the patient

Which is not a KPI in Patient Access? - ANS - CLABSI rate

HEAT stands for: - ANS - Hear them out, empathize with the customer, apologize, take

responsibility for actions

All of the following are ways we communicate, except: [Body Language, Eating, Talking, Facial

Expressions] - ANS - Eating