CISR AGENCY OPERATIONS EXAM 2023-2024
ACTUAL EXAM 300 QUESTIOS AND CORECT
DETAILED ANSWERS WITH RATIONALES (VERIFIED
ANSWERS) |AGRADE
A client calls you to ask for a re-quote on an insurance policy. The client
is frustrated and feels like he pays too much for the coverage he has.
Listening to him, you avoid thinking about what you want to say next
until your customer is done speaking. Refraining from concentrating on
what you want to say next is an example of taking steps towards
improving your speaking skills.
False
1 MULTIPLE CHOICE OPTION
Sylvia is an insurance agent and wants to broaden her network. If done
correctly, it would be beneficial for Sylvia to market her business
through various social media platforms.
True
1 MULTIPLE CHOICE OPTION
Select the example below that illustrates non-verbal communication.
Staring-down your colleague after he spoils a surprise office party
2 MULTIPLE CHOICE OPTIONS
When proofing communication, there is a three-step process that should
be followed. Identify the example below that is NOT part of this
process.
Alicia opens her email and begins to compose her message.
3 MULTIPLE CHOICE OPTIONS
Each of the following are examples that should be included in an
insurance agency's social media or internet use policy, EXCEPT:
Allotted usage time
3 MULTIPLE CHOICE OPTIONS
Select the example that best showcases an effort to improve non-verbal
communication.
Making physical contact
3 MULTIPLE CHOICE OPTIONS
During a video call, Murphy finds what the speaker is saying to be very
funny. To show his support, Murphy drops in a GIF or an animated
image of a cartoon character laughing and clapping. This an example of
which of the four main forms of communication?
Visual
3 MULTIPLE CHOICE OPTIONS
The following are items that need to be accomplished to bring in new
business, EXCEPT:
Submit endorsement request
3 MULTIPLE CHOICE OPTIONS
Iris wants to grow her insurance agency by writing new business. She
seeks to do so by looking at her existing client base and promoting
products that are related or complementary to the existing coverage they
have, or that other departments within the agency offer. This is an
example of securing new business through:
Account rounding
3 MULTIPLE CHOICE OPTIONS
The quality of the product and pricing you will have available to present
to the prospect is dependent on the quality of your submission and the
markets selected. Each of the following are examples of when insurance
company underwriters are more receptive, EXCEPT:
A misrepresentation is made on the application.
3 MULTIPLE CHOICE OPTIONS
Sydney is reviewing the business auto application on one of her
accounts. Since it is missing some information the underwriter will need
to determine renewal coverage and pricing, Sydney should contact:
Bob Smith, the named insured
3 MULTIPLE CHOICE OPTIONS
When it comes to proposals to customers, it is safe to assume that the
more complex the account, the more personalized, detailed, and specific
the proposal ends up being.
True
1 MULTIPLE CHOICE OPTION
Credit scoring is widely used as a part of the underwriting process.
True
1 MULTIPLE CHOICE OPTION
The renewal process should begin 30 days from policy expiration date.
False
1 MULTIPLE CHOICE OPTION
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