1. What is the first step in providing effective crisis intervention services? A. Assessing the situation B. Forming a therapeutic relationship C. Implementing a treatment plan D. Reporting the crisis to higher authority Answer: A. Assessing the situation Rationale: The first step in crisis intervention is to accurately assess the situation in order to determine the severity and nature of the crisis. 2. Which of the following is NOT a key skill required for effective crisis intervention? A. Empathy B. Active listening C. Logical reasoning D. Problem-solving Answer: C. Logical reasoning Rationale: While logical reasoning is important in crisis intervention, it is not necessarily a key skill. Empathy, active listening, and problem-solving are more critical for engaging with individuals in crisis. 3. True or False: Crisis intervention services are only necessary in emergency situations. A. True B. False Answer: B. False Rationale: Crisis intervention services are not only needed in emergency situations, but also in situations where individuals are experiencing emotional distress or facing difficult life circumstances. 4. Which of the following is NOT a potential outcome of effective crisis intervention? A. Reducing the risk of harm B. Resolving the crisis immediately C. Providing emotional support D. Referring the individual to ongoing services