1. In the context of intercultural communication in the workplace, which of the following is an effective strategy for managing diverse teams? A) Enforcing a single cultural norm B) Encouraging assimilation to the dominant culture C) Promoting cultural awareness and sensitivity D) Ignoring cultural differences Answer: C) Promoting cultural awareness and sensitivity Rationale: This strategy acknowledges and values the diversity within a team, leading to a more inclusive environment that can foster better communication and collaboration. 2. When addressing communication barriers in the workplace, which method is considered most effective for conflict resolution? A) Avoiding the conflict B) Passive-aggressive communication C) Active listening and empathetic engagement D) Immediate escalation to higher authorities