1. Which of the following is an example of a win-win

approach to conflict resolution?

a) Avoiding the conflict and hoping it goes away.

b) Compromising by finding a middle ground.

c) Forcing others to accept a solution.

d) Ignoring the conflict completely.

Answer: b) Compromising by finding a middle ground.

Rationale: In a win-win approach, both parties work

together to find a mutually beneficial solution.

Compromising often involves finding a middle ground

where both parties make concessions.

2. When resolving conflict, active listening is important

because:

a) It allows you to manipulate others into accepting your

viewpoint.

b) It helps create a sense of empathy and understanding.

c) It helps assert your dominance in the situation.

d) It prevents others from voicing their opinions.

Answer: b) It helps create a sense of empathy and

understanding.

Rationale: Active listening involves focusing on the

speaker's words, understanding their perspective, and

showing empathy. This fosters open communication, trust,

and understanding, which are crucial elements for resolving

conflict.

3. Which of the following is an example of constructive