CPHQ Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A

CPHQ Exam (Latest 2023/ 2024 Update)

Questions and Verified Answers| 100%

Correct| Grade A

Q: Balanced scorecards are useful because they

A. focus on the most significant strategic initiative.

B. evaluate the pros and cons of the governing body's priorities.

C. put strategy and vision at the center of an organization's effort.

D. concentrate on the performance of individual units.

Answer:

C. put strategy and vision at the center of an organization's effort.

(The balanced scorecard is a management framework that translates an organization's strategic

objectives into a set of performance measures that are measured, monitored, and changed, if

necessary, to ensure that organization's strategic goals are met.)

Q: A t-test may be used to:

A. display the size of a sampling variation.

B. evaluate the effects of two different treatments.

C. evaluate differences among three or more treatments.

D. display a listing of the number of occurrences of a variable

Answer:

B. evaluate the effects of two different treatments.

(A t-test is used to examine if the mean of two treatments are statistically different from one

another)

Q: Which of the following should a Quality Council provide to best ensure success of

performance improvement teams?

A. facilitator and recorder

B. empowerment and training

C. indicators and a data analyst

D. standards and procedures

Answer:

B. empowerment and training

Q: Which of the following is the most effective way to integrate performance improvement

concepts throughout an organization?

A. quarterly newsletters

B. monthly lectures

C. quality teams

D. continuous monitoring

Answer:

C. quality teams

(Quality teams include participation by front-line staff, which allows direct integration of

performance improvement into practice.)

Q: The primary purpose of integrating financial and quality management information is to:

A. identify problems in resource management.

B. develop physician profiles.

C. identify potential cash flow problems.

D. determine medical necessity of treatment

Answer:

A. identify problems in resource management.

(This ties financial impact to quality management.)

Q: A group of pediatric patients diagnosed with cystic fibrosis is being studied. Their attitudes

toward the disease have been measured each year for the past 4 years. The methodology used is

an example of a:

A. cohort study.

B. regression analysis.

C. case-mix study.

D. cross-sectional analysis

Answer:

A. cohort study

(analyzes a group with a specific characteristic, such as cystic fibrosis.)

Q: A root cause analysis team examined a serious medication error and recommended changes.

Which of

the following should be done next?

A. Random checks for compliance should be made by patient safety staff.

B. The Quality Council should review medication errors quarterly.

C. The process owner should implement and assess effectiveness.

D. Monthly reports should be sent to the regulatory body.

Answer:

C. The process owner should implement and assess effectiveness.

(the recommended changes need to be assigned ownership.)

Q: Which of the following is an example of information that should be included in an incident

report, but should NOT be recorded in a patient's medical record?

A. the patient found on the floor next to the bed with the patient's right leg appearing to be

rotated

B. the date, time, dose, and name of a medication administered to a patient in error

C. details concerning a medication preparation error discovered and corrected prior to

administration

D. the patient's right knee replaced after consenting to replacement of the left knee

Answer:

C. details concerning a medication preparation error discovered and corrected prior to

administration

Q: Based on the principles from the Institute for Healthcare Improvement (IHI), who has the

ultimate responsibility for the effectiveness of quality improvement and patient safety within an

organization?

A. quality improvement director

B. medical director

C. CEO

D. governing body

Answer:D. governing body

(This is the expectation of TJC and Centers for Medicare and Medicaid Services (CMS))

Q: Which of the following charts will most likely be used first in a root cause analysis?

A. Gantt

B. Pareto

C. flow

D. control

Answer:D. control

(a tool to evaluate process)

Q: A federally certified electronic health record (EHR) with the capacity for e-prescribing,

electronic exchange of health information, and submission of healthcare quality measures meets:

A. bar-code technology specifications.

B. computer-based monitoring specifications.

C. meaningful use requirements.

D. health privacy requirements

Answer:C. meaningful use requirements.

Q: Team cohesion is established during which of the following stages of team growth?

A. forming

B. storming

C. norming

D. performing