DELL CLIENT FOUNDATIONS ACTUAL EXAM 150 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+

DELL CLIENT FOUNDATIONS 2023-2024

ACTUAL EXAM 150 QUESTIONS AND CORRECT

DETAILED ANSWERS (VERIFIED ANSWERS)

|ALREADY GRADED A+

You are fixing a computer running on Windows 10 or later and it is not

booting. Which BIOS settings will you change? (Select 2) - ANSWERChange Boot Mode to UEFI

Enable Secure Boot

The BIOS Recovery (via HDD) does not support recovery from

_________ and ______. (Select 2) - ANSWER- Hard Disk Drive with

password set &

Encrypted Hard Drive

Identify the statement that is TRUE about Intel Optane Memory? -

ANSWER- It is a system acceleration solution for 7th Gen (or newer)

Intel Core-I processor and Chipset platforms.

Which of these are a part of the recommended practices while attending

service calls? (Select 2) - ANSWER- 1- Hard drive/SSD failures can be

confirmed by running ePSA or SupportAssist | Onboard Diagnostics

Quick Test.

2- Whenever possible, swap with a good known part to test

functionality.

When would you run the RMA Shim tool on a Chromebook? -

ANSWER- In the event of system board replacement.

What should a user do to preserve BIOS settings before recovering the

system? - ANSWER- Set the "Reset NVRAM" option to "Disabled"

before starting the recovery process.

Which is the easiest way to verify the functionality of motherboard

during memory failure? - ANSWER- By removing the memory module.

If you are attending a service call and see faint white lines on the screen,

which process will you initiate? - ANSWER- LCD BIST

How do you perform a Latitude Self-Heal Recovery? - ANSWERUnplug the AC adapter & remove primary battery --> Disconnect coincell (CMOS) battery --> Release the flea power --> Plug-in the AC

adapter.

What is the status of the power LED when a motherboard failure has

occurred in Vostro 3710? - ANSWER- Amber, white (2, 6)

Identify the architecture of the Vostro 3520 that is assigned to you for a

service call. - ANSWER- Intel.

Select the values required for online validation of an error code received

during the pre-boot system diagnostics test. (Select 3) - ANSWERService Tag

Error Code

Validation code

Which of the following is true about Pre-Boot System Diagnostics?

(Select 3) - ANSWER- 1- Pre-boot system Diagnostics tests your

hardware without using the operating system.

2-The diagnostics go through every detected hardware component and

notifies the user of any errors.

3-When BIOS detects an abnormal condition on the boot, it

automatically runs the Pre-Boot System Diagnostics tests.

What is BIOS Auto-Recovery? - ANSWER- BIOS Auto-Recovery is an

automatic recovery process occurring if BIOS image integrity has failed

while booting, provided the BIOS Auto-Recovery feature from hard

drive is enabled in BIOS.

Which of these is a probable point of failure when troubleshooting

monitor issues? (Select 2) - ANSWER- Cables

Monitor

Which of the following are valid steps in launching ePSA diagnostics?

(Select 2) - ANSWER- 1- Power on the system. Tap the F12 key when

the Dell logo appears to access the one-time boot menu.

2- Use the up and down arrow keys to select Diagnostics on the menu

and press the Enter key.

A chipset is a set of electronic components in an integrated circuit,

which manages the data flow between the _____________,

_____________ and _____________. (Select 3) - ANSWER- Processor,

Memory & Peripherals

You are assigned to replace the display of an Inspiron 3521. Identify the

correct display size of the laptop from the model's name. - ANSWER15 inches

Which out of these is a probable point of failure for a no power issue in

laptops? (Select 2) - ANSWER- AC Adapter

Frayed pins

Identify the primary storage devices. (Select 2) - ANSWER- RAM

Cache

What are the common reasons affecting memory performance? (Select

2) - ANSWER- Defective memory socket

Improper seating of memory module