Nursing Leadership 

1. #1 thing to remember about negative feedback

2. 2 biggest/worst actions that lead to malpractice lawsuits

3. 2 out of 3 people leave a job because of this

Unsatisfactory work must be acknowledged and discussed

Altering/falsifying a medical record, violation of an internal or external standard of practice

Ineffective/incompetent management

4. 2 types of change Planned/Managed, Unplanned/Reactive
   

5. 2 types of resistance to change

6. 2 ways to be an emotionally stable leader

7. 3 qualifications for RN licensure in the USA

8. 3 quality behaviors of effective nurse managers?

9. 3 stages of lewins theory of change

Active resistance and passive resistance

1. Recognize and understand your own emotions, learn to manage them, stay calm and clear headed.

2. Listen to others, perceive unspoken concerns, acknowledge others perspectives, helpful

Graduate from an approved RN program, english language proficiency, disclosure of criminal convictions

Interpersonal, decisional and informational behaviors along with leadership, business sense and clinical expertise

Unfreeze(take out of comfort zone), Change(discomfort), Refreeze(new comfort zone)

10. 3 types of liability Personal, vicarious, employer/corporate

11. 4 stages of burnout 1. high expectations and idealism, 2. pessimism

and early job dissatisfaction, 3. withdrawal and isolation 4. irreversible detachment and loss of interest

12. According to JCAHO what is the reason for a large number of sentinel events that occur?

13. According to Rogers what are