1. Which of the following is a key component of a culture of quality and

safety within healthcare organizations?

a) Cost-effectiveness in delivering care

b) Setting high productivity benchmarks

c) Open and transparent communication

d) Prioritizing financial profitability

Answer: c) Open and transparent communication

Rationale: Open and transparent communication is crucial for reporting

errors, near misses, and communicating important information within

healthcare organizations. It fosters teamwork, trust, and the ability to learn

from mistakes to improve patient safety.

2. The practice of identifying and analyzing processes to minimize risks

and prevent harm to patients is known as:

a) Quality management

b) Continuous quality improvement

c) Risk management

d) Patient safety management

Answer: c) Risk management

Rationale: Risk management involves identifying potential risks and

taking steps to mitigate them in order to ensure patient safety. It includes

processes such as incident reporting, root cause analysis, and

implementing preventive measures.