1. Multiple Choice: Which theory posits that an organization's culture is created and maintained through the symbolic use of stories, rituals, and other cultural artifacts? a) Systems Theory b) Social Exchange Theory c) Organizational Culture Theory d) Contingency Theory Correct Answer: c) Organizational Culture Theory Rationale: Organizational Culture Theory explains how the culture within an organization is a system of shared meanings and beliefs, which are often communicated through symbolic forms like stories and rituals. 2. Fill-in-the-Blank: The __________ model of communication focuses on the interactive process where meaning is created and negotiated between parties. Correct Answer: Transactional Rationale: The Transactional model emphasizes the dynamic and reciprocal nature of communication, where all parties a