MB-240 Microsoft Dynamics 365 Field Service Functional Consultant EXAM READINESS GUIDE Q & S 2025/2026

1. What is the primary purpose of the Universal Resource
Scheduling feature in Dynamics 365 Field Service?
 a) To manage inventory
 b) To schedule appointments
 c) To track service cases
 d) To automate workflows
 Correct Answer: b) To schedule appointments
2. Which of the following is a key benefit of using the
Connected Field Service solution?
 a) Reduces the need for in-person visits
 b) Increases manual data entry
 c) Decreases customer satisfaction
 d) Limits remote monitoring capabilities
 Correct Answer: a) Reduces the need for in-person visits
3. In Dynamics 365 Field Service, what does the term
'Agreement' refer to?
 a) A contract with a customer to provide services at a set
price
 b) An internal document outlining employee
responsibilities
 c) A partnership between two service companies
 d) A customer's consent to receive marketing emails
 Correct Answer: a) A contract with a customer to provide
services at a set price
4. What functionality does the Field Service Mobile app
provide?
 a) Access to customer data only
 b) GPS tracking of service vehicles
 c) Real-time communication with dispatchers