MB-280 Microsoft Dynamics 365 Customer Experience Analyst EXAM READINESS GUIDE Q & S 2025/2026

1. What functionality does the Dynamics 365 App for
Outlook primarily provide?
- A) Access to financial reports
- B) Integration of Dynamics 365 with Outlook for
managing customer relationships
- C) Video conferencing capabilities
- D) Email encryption services
Correct Answer: B
2. Which of the following is a prerequisite for using the
Dynamics 365 App for Outlook?
- A) Outlook Express
- B) Dynamics 365 Online subscription
- C) Microsoft Teams installation
- D) SharePoint access
Correct Answer: B
3. What is the maximum number of records that can be
displayed in the Dynamics 365 App for Outlook at one time?
- A) 50
- B) 100
- C) 250
- D) 500
Correct Answer: A
4. When working with Dynamics 365 App for Outlook,
which Outlook view can you not use for accessing CRM
data?
- A) Inbox
- B) Calendar
- C) Tasks

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