1. A nurse manager is evaluating the effectiveness of a new protocol implemented in the emergency department. Which management concept is primarily being utilized? A) Planning B) Organizing C) Leading D) Controlling Answer: D) Controlling Rationale: Controlling involves measuring performance, comparing it to objectives, and taking corrective action as needed. 2. In the context of management, what does 'delegation' refer to? A) The process of transferring authority and responsibility to another team member. B) The act of dismissing an employee from their role. C) The method of promoting a team member. D) The technique of evaluating employee performance. Answer: A) The process of transferring authority and responsibility to another team member. Rationale: Delegation is a critical management skill that involves assigning tasks to subordinates while maintaining accountability. 3. Which theory suggests that employees are motivated by a hierarchy of needs? A) Herzberg's Two-Factor Theory B) Maslow's Hierarchy of Needs C) McGregor's Theory X and Theory Y D) Vroom's Expectancy Theory Answer: B) Maslow's Hierarchy of Needs Rationale: Maslow's theory posits that individuals are motivated to fulfill basic needs before moving on to other, more advanced needs. 4. A nursing team is facing low morale and high turnover. Which leadership style might be most effective in this situation? A) Autocratic B) Laissez-faire C) Democratic