Midterm Exam: MGT420/ MGT 420 (Latest 2023/2024 Update) Organizational Behavior and Management Exam| Questions and Verified Answers| 100% Correct| Grade A- GCU

Midterm Exam: MGT420/ MGT 420

(Latest 2023/2024 Update) Organizational

Behavior and Management Exam| Questions

and Verified Answers| 100% Correct| Grade

A- GCU

Q: Organizations as open systems

Answer:

An organization that is constantly exchanging feedback with its environment. resource input->

transformation process -> output

Q: Value Creation

Answer:

Performing activities that increase the value of goods or services to consumers

Organizational Behavior and Management

Q: Performance effectiveness

Answer:

an output measure of task or goal accomplishment

Q: Performance efficiency

Answer:

an input measure of resource cost associated with goal accomplishment

Q: Levels of Management

Answer:

board of directors -> top managers -> middle managers -> team leaders

Q: Accountability

Answer:

The requirement of one person to answer to a higher authority for performance in their area of

responsibility

Q: Quality of Work Life (QWL)

Answer:

the overall quality of human experiences in the workplace

Q: upside-down pyramid

Answer:

A new organizational model that features workers at the top and the CEO at the bottom

Q: 4 Functions of Management

Answer:

planning, organizing, leading, controlling

Q: Mintzberg's Managerial Roles

Answer:

"figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance

handler, resource allocator, and negotiator"

Q: Katz's Essential Managerial Skills

Answer:

identifies three critical skill sets for successful leaders: technical skills, interpersonal (or human)

skills, and conceptual skills.

Q: Classical Management Approaches

Answer:

scientific management, administrative principles, bureaucratic organization

Q: Scientific Management

Answer:

Develop a "science" that includes rules of motion, standardized work implements, and proper

working conditions for ever job. Carefully select workers with the right abilities for the job.

Carefully train workers to do the job. (Fredrick Taylor)

Q: Administrative Principles

Answer:

A subfield of the classical perspective that focuses on the total organization rather than the

individual worker and delineates the management functions of planning, organizing,

commanding, coordinating, and controlling.

Q: Bureaucratic Organization

Answer:

based on principles of logic, order, and legitimate authority

Q: Behavioral/Human Resource Management Approaches

Answer:

Organizations as Communities, Maslow's Hierarchy of Needs, Personality and Organizations,

Theory X, Theory Y, Hawthorne Studies

Q: Organizations as Communities

Answer:

Companies in which have a focus on a healthy social well-being

Q: Maslow's Hierarchy of Needs

Answer:

A need a person feels compelled to satisfy. physiological, safety, love/belonging, esteem, selfactualization

Q: Theory X

Answer:

Assumes workers dislike work, lack ambition, are irresponsible etc.

Q: Theory Y

Answer:

Assumes workers like work, strive with ambition, etc.