1. An customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental External 2. Improving external customer satisfaction is the main objective of . a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d) External external

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