MSSC Test Study Guide

What type of communicate includes contact with customers, vendors, supplies, transporters,

government or any other group outside the company? - External

Within logistics community, there are 2 types of communications, what are they? - Internal and

External

Specifying why you're writing is an example of which of the following guidelines? - identify the

purpose

Not speaking too fast or mumbling is an example of which of the following guidelines? -

Speaking clearly

Small mistakes like speaking too quickly, entering the wrong delivering date or not listening to

instructions can lead to costly mistakes. TRUE or FALSE - True

Efficiency and effectiveness of order processing depends on understanding the requirements

therefore, if the order is not clear, the logistics workers should ask the customer questions before

processing the order, TRUE or FALSE - True