NAHQ CPHQ Practice Exam (Latest 2023/ 2024 Update) Questions and Verified Answers| 100% Correct| Grade A
NAHQ CPHQ Practice Exam (Latest 2023/
2024 Update) Questions and Verified
Answers| 100% Correct| Grade A
Q: A healthcare quality professional is developing a policy regarding access to physician
quality files. In addition to the date and name of the person requesting the information, which of
the following should be included in the policy?
a. Purpose of the request
b. Permission from the applicable physician
c. Approval from the department chair
d. Approval from legal counsel
Answer:
a. Purpose of the request
Q: Physician profiles should be reviewed at the time of reappointment to:
a. Review the number of complaints
b. Assess practitioner competency
c. Compare the practitioner to their peers
d. Facilitate reappointment approval
Answer:
b. Assess practitioner competency
Q: Which of the following is the first step in the strategic planning process?
a. Setting goals and objectives
b. Defining organizational structure
c. Establishing and controlling a budget
d. Determining productivity indicators
Answer:
a. Setting goals and objectives
Q: If someone in your organization is resisting and not willing to make the change, what is the
best strategy to take?
a. Set goals, measure performance, provide coaching and feedback, reward and recognize
positive efforts
b. Communicate what, why, how, when and who of change process, present positive outlook,
have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management techniques
Answer:
a. Set goals, measure performance, provide coaching and feedback, reward and recognize
positive efforts
Q: If someone in your organization is resisting and not able to perform change, what is the best
strategy to take?
a. Provide education and training in new skills and use of various management techniques
b. Communicate what, why, how, when and who of change process, present positive outlook,
have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management techniques
Answer:
a. Provide education and training in new skills and use of various management techniques
Q: If someone in your organization is resisting change and lack knowledge about what is
required, what is the best strategy to take?
a. Provide education and training in new skills and use of various management techniques
b. Communicate what, why, how, when and who of change process, present positive outlook,
have clear focus and goal for change and expectations
c. Provide education and training in new skills and use of various management techniques
Answer:
b. Communicate what, why, how, when and who of change process, present positive outlook,
have clear focus and goal for change and expectations
Q: For a quality improvement team to deal effectively with conflict, it is important to appoint
which of the following to its membership?
a. Risk manager
b. HR representative
c. Facilitator
d. Senior leader
Answer:
c. Facilitator
Q: Which of the following is essential to effective Quality Councils?
a. Involvement of leadership
b. Consultation of legal advisor
c. Participation of the strategic planning committee
d. Direction from the organization's quality department
Answer:
a. Involvement of leadership
Q: A Quality Council has chartered a performance improvement team to reduce medication
errors. The team has been meeting for several months and progress has been slow. Which of the
following is the most important factor for the Quality Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
Answer:
a. Composition of the team
Q: Two surveys were completed in a healthcare facility that showed conflicting results
concerning patient satisfaction with food services. The two surveys were independently designed
and distributed by different departments within the facility. The healthcare quality professional
should first:
a. Set up a quality improvement team to improve food service
b. Redistribute the surveys to obtain a larger sample size.
c. Design, distribute, and analyze a new survey instrument
d. Meet with the departments to review the survey processes