True * Question - The governing body is responsible for setting policy, financial and strategic direction, quality of care, and setting goals and objectives A. True B. False False * Question - The governing body is responsible for implementing strategies and collecting measurements of quality indicators. A. True B. False d. 80% * Question - According to TJC (2012), how many serious medical errors involved miscommunication between caregivers when patients are transferred or handed-off? a. 67% b. 25% c. 32% d. 80% True * Question - Observation and documentation of interpersonal and communication skills is an example of an FPPE. A. True B. False True * Question - An example of criteria that might be tracked for OPPE is morbidity and mortality data A. True B. False True * Question - Examples of data for physician profiles include data representing major service lines, patient safety issues, and outpatient information A. True B. False b. Be a visible participant in the process * Question - A CQO has the responsibility for education and implementation of a quality improvement process. To affect cultural change, the CQO must: a. Receive quarterly reports b. Be a visible participant in the process c. Believe the costs are justified by the benefits