NAHQ Exam | Questions and Verified Answers | 100% Correct| Grade A (Latest 2023/ 2024 Update)

NAHQ Exam | Questions and Verified

Answers | 100% Correct| Grade A (Latest

2023/ 2024 Update)

Q: A facility is becoming part of a healthcare network. Which of the following employee

education programs is most important?

Answer:

organizational change

Q: A hospice agency conducted a satisfaction survey of all 200 patients currently receiving pain

management services. When asked if they were satisfied with their pain management, 170

patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this situation,

a healthcare quality professional should

Answer:

review all dissatisfied responses for similarities.

Q: The evolution of quality improvement in healthcare has shifted the primary focus from

performance of individuals to the performance of the

Answer:

organization's systems

Q: A hospital has recently moved to a paperless system. It is noted that some data is missing

from the obstetrics delivery record. A healthcare quality professional should recommend

Answer:

evaluating the computerized data entry process

Q: A staff member reports that a colon perforation occurred during a colonoscopy. Which of

the following is a healthcare quality professional's next step?

Answer:

Refer the case for peer review

Q: A 69-year-old female admitted for hip replacement is taken to surgery. The patient is

identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near miss

was most likely identified as a result of

Answer:

a surgical team 'time-out.'

Q: A quality improvement manager must decide how to present data that demonstrates the

relationship between two process characteristics. Which of the following data display techniques

is most appropriate?

Answer:

scatter diagram

Q: The clinical competency of a physician is determined by

Answer:

a committee of peers.

Q: When conducting a sentinel event review, a root cause analysis

Answer:

identifies gaps in patient care processes.