NHA CMAA EXAM 2023 -2024 CERTIFICATION EXAM 300 QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES (100% VERIFIED ANSWERS) |ALREADY GRADED A

NHA CMAA EXAM 2023 -2024 CERTIFICATION EXAM 300

QUESTIONS AND CORRECT DETAILED ANSWERS WITH

RATIONALES (100% VERIFIED ANSWERS) |ALREADY

GRADED A

Which of the following mail services is most commonly used by medical facilities?

a) first-class mail

b) media mail

c) parcel post

d) second-class mail - ANSWER- a) first-class mail

Which of the following information is included in an explanation of benefits

(EOB)?

a) NPI number

b) employer ID

c) remaining deductible

d) claim adjustments - ANSWER- d) claim adjustments

An MA discovers an error in an EMR from a previous visit. Which of the

following actions should be taken?

a) leave the information in the EMR because it is a past visit

b) delete the error and add the correct information to the notes

c) make a new entry in the EMR with correct information

d) highlight the error in order for the provider to identify it - ANSWER- c) make a

new entry in the EMR with correct information

A schedule is made for patients to have PEs on Tuesday afternoons and Thursday

mornings. This is an example of which type of scheduling?

a) stream

b) wave

c) cluster

d) open hours - ANSWER- c) cluster

Which of the following is an example of stream scheduling?

a) patients who have similar conditions are scheduled at the same time

b) two or more patients are scheduled at the same time

c) patients are scheduled for the top of each hour

d) patients are assigned specific appointment times - ANSWER- d) patients are

assigned specific appointment times

Prior to an invasive procedure, a patient asks you about other available options.

Which of the following actions is appropriate for you to take?

a) inform the patient of the common alternatives

b) advise the patient to ask the provider about alternatives

c) seek out a clinical MA to explain alternatives

d) provide the patient with alternate providers' phone numbers - ANSWER- b)

advise the patient to ask the provider about alternatives

After deactivating the security system, which of the following actions should you

take next when opening the office in the morning?

a) access the answering service

b) restock the exam rooms

c) print the appointment schedule for the day

d) ensure petty cash is available - ANSWER- a) access the answering service

When is it appropriate for an MA to release test results to a patient's family

member?

a) when the family member can provider personally identifiable information about

the patient

b) when the patient signs an informed consent form

c) when the family member signs a release form

d) when the patient provides a signed release of information that identifies the

family member - ANSWER- d) when the patient provides a signed release of

information that identifies the family member

When an MA transmits a medical record, which of the following documents is

required?

a) patient referral form

b) health care proxy form

c) provider release of records form

d) release of information authorization form - ANSWER- d) release of information

authorization form

An established patient calls to cancel an appointment for the following week.

Which of the following actions should be taken?

a) bill the patient for the missed visit

b) keep the original appointment scheduled and use the time for walk-ins

c) offer the next available appointment to the patient

d) discuss the reason for the cancellation - ANSWER- c) offer the next available

appointment to the patient

Which of the following actions is necessary if a prescribed CPT code is not listed

on the preprinted patient encounter form?

a) enter the most common procedural code used in the office

b) upcode the prescribed procedure and select it on the form

c) use the code on the patient's previous encounter form

d) manually add the procedure code to the form - ANSWER- d) manually add the

procedure code to the form

A patient who was given instructions to stop taking ASA prior to a procedure

informs you that she has not followed these instructions. Which of the following

actions should be taken?

a) advise the patient to drink plenty of water to dilute the ASA

b) inform the patient that the procedure will be cancelled

c) ask the patient if it was low-dose ASA