DELIVERABLES AND CRITICAL SUCCESS FACTORS 2 Deliverables and Critical Success Factors Project deliverables and critical success factors (CSF’s) play an important role to successful project management. Following a large number of hospital acquired pressure injuries (HAPI) (Stage 2 or greater) acquired by patients while in the care of one of the units within the Critical Care Division (Medical Intensive Care Unit, Surgical Intensive Care Unit, Cardiac Intermediate Care Unit, or Neuro-Trauma Intermediate Care Unit) during the preceding fiscal year – a decision to implement HRO (high-reliability) principles in conjunction with traditional HAPI prevention strategies as a strategy to reduce HAPI was made. HAPI’s can be a source of discomfort, pain, and altered body image for a patient. HAPI development can negatively impact patient experience. Some studies estimate that the prevalence of HAPI development within Critical Care could be as high as 43% (Krapfl, Langin, Pike, & Pezzella, 2017). HAPI development within Critical Care can be extremely costly – costs which will not be reimbursed by Centers for Medicare and Medicaid Services (CMS) (Boyle, Bergquist-Beringer, & Cramer, 2017). Most HAPI’s are highly preventable and as clinicians -we have an ethical and moral responsibility to prevent harm to our patients. In the paper below, discussion surrounding project deliverables, critical success factors (CSF’s), and summarized conclusion will be provided. Project Deliverables Project deliverables, for the HAPI prevention plan utilizing HRO principles in critical care, include the following: scope statement, project charter, literature review, formal communication plan, and critical success factors plan. The scope statement is developed at the start of project planning; however, should be continuously reviewed and updated as applicable. This is a crucial document for project planning and provides a comprehensive