1. A nurse manager is leading a team of nurses in a busy

emergency department. She notices that one of the nurses,

John, is frequently late, rude to patients and colleagues, and

makes careless mistakes. She decides to have a

conversation with him to address these issues. What is the

best way for her to communicate with John?

a) Use an assertive communication style and provide

specific feedback on his behavior and its consequences.

b) Use a passive communication style and avoid direct

confrontation or criticism of his behavior.

c) Use an aggressive communication style and threaten to

fire him if he does not improve his behavior.

d) Use a passive-aggressive communication style and make

sarcastic remarks about his behavior in front of others.

*Answer: a) Use an assertive communication style and

provide specific feedback on his behavior and its

consequences.*

Rationale: Assertive communication is the most effective

way to communicate with others, especially when dealing

with conflict or performance issues. It involves expressing

one's thoughts, feelings, and needs in a respectful and

honest manner, while also respecting the rights and feelings

of others. Passive communication is when one avoids

expressing one's true feelings or needs, often out of fear of

rejection or confrontation. This can lead to resentment,

frustration, and low self-esteem. Aggressive

communication is when one expresses one's thoughts,

feelings, and needs in a hostile and disrespectful manner,