1. A nurse manager is responsible for overseeing the

operations of a busy surgical unit. She wants to ensure that

the unit is functioning efficiently and effectively, and that

the staff are providing high-quality care to the patients.

Which of the following is the best method for her to

monitor and evaluate the performance of the unit?

a) Conducting regular staff meetings and surveys to solicit

feedback and suggestions from the staff

b) Reviewing the unit's budget and financial reports to

assess the costs and revenues of the unit

c) Analyzing the unit's quality indicators and outcome

measures, such as patient satisfaction, infection rates, and

complication rates

d) Implementing evidence-based practice guidelines and

protocols to standardize the care processes and procedures

*Answer: c) Analyzing the unit's quality indicators and

outcome measures, such as patient satisfaction, infection

rates, and complication rates*

Rationale: Quality indicators and outcome measures are

objective and quantifiable data that reflect the quality of

care provided by a unit. They can help the nurse manager

identify areas of strength and weakness, as well as

opportunities for improvement. They can also help the

nurse manager compare the unit's performance with other

units or benchmarks, and evaluate the impact of any

changes or interventions.

2. A nurse leader is involved in developing a strategic plan

for a health care organization. She wants to ensure that the