PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM AND STUDY GUIDE LATEST ACTUAL EXAM 500 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+

PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM AND

STUDY GUIDE LATEST 2023-2024 ACTUAL

EXAM 500 QUESTIONS AND CORRECT

DETAILED ANSWERS (VERIFIED ANSWERS)

|ALREADY GRADED A+

What could be the cause of "overall poor service" issues?

Unrealistic policies and procedures, poor operational systems,

insufficient training

What is an example of an operational change made in response to

variances?

delaying orders, adjustments in pricing, discounts, outsourcing tee time

booking, staff training, cutting down labor

The head professional has been receiving customer complaints about

employee inconsistency in applying facility policies. What is likely to be

the most productive repsonse?

Gather data and address operational issues,

When should management implement service improvements

change can generate the desired benefit and be measured

How does the facility's overall vision and core values help retain the

manager?

Solidify vision and core values that support vision

For which purpose are the facility's core values and vision going to be

most useful to the retail manager?

guide the creation of all other aspects

What should increase in the retail operation to add value?

quality; customer service

The End of Month Inventory target for May is the same as the COGS for

June.

false

The cost of goods sold can be calculated if both the turnover rate and the

average inventory value are known

true

The BOMI predicts the dollar value of the inventory needed at the

beginning of each month to reach monthly sales goals

true

The higher the turnover rate, the more inventory you need on hand to

reach the same sales targets.

false; higher to less inventory

Knowing the previous year's sales volume is sufficient to accurately

forecast sale

false

Inventory should arrive one to two months prior to the anticipation of

sales

true

The golf professional has projected $310,000 in annual merchandise

sales, $205,000 for cost of goods sold, and a turnover rate of 2.5. What

is the average inventory level at cost?

205,000/2.5=$82k

What is the formula for Cost of Goods Sold (COGS)

cost sold/total sales

In an open to buy plan, the sales estimates and the cost of goods

estimates comes from what other business management tool?

historical data

What is the main purpose of an open to buy plan

identifies how much to purchase

What information does the cost of goods sold (COGS) provide for a

given period of time?

sold, stolen, lost destroyed