Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department uses it 3 Nobody uses it 4 QDM applies to all functions and activities The 1-10-100 Rule says that every dollar spent doing things right the first time avoids $100 for the failure The QDM Principle Measure, Measure, Measure involves measuring... failures, variation, and success Which principle addresses waste reduction and/or elimination? Optimize Business Performance Which type of activity is the customer willing to pay for? value-added activity Which action does not embody the Be Scientific Principle? Following your gut instinct Which tool is used in a quality improvement project and states the business objectives QAT Charter Which tool will help determine the scope of my project? SIPOC What tool will help me gain insight into customer expectations? Voice of Customer (VOC) What tool helps link projects to strategic objectives regarding customer relationships? Customer Corridor You should always pilot your solution to ensure it performs as expected False A diagram used to brainstorm causes of a failure and sort the causes into categories Fishbone Way of brainstorming that helps to dig beyond initial observations of a problem's cause 5 Whys