Forming stage. ✔✔The forming stage involves orientating team members to the project or process, getting acquainted, and identifying leadership roles. During this stage, team members usually socialize and interact on personal levels to build a sense of unity Storming stage ✔✔This is a critical but difficult stage because it uncovers conflicts among members, competition, and varied ideas on team goals. Moving through this stage involves painstaking conversations and conflicts. The most effective resolution is to return focus on the product or process and address conflicts as they arise. Norming stage ✔✔Once the conflicts from the storming stage are addressed, the team begins to work on unifying their roles. Team members start to understand the bigger picture and embrace the harmony that is created when focusing on progress. The leader's role is solidified and members learn to focus on team goals. Performing stage ✔✔This stage shows the hard work and dedication of team members. Team members show their maturity, organization, and ability to function as a cohesive group. Although problems and conflicts emerge, members constructively work through the issues. The primary focus is on problem solving and meeting goals. Adjourning stage ✔✔At this stage, most of the team's goals have been accomplished. The major emphasis is on wrapping up any final tasks, documenting efforts, and analyzing results. Teams disband or move together on other projects and processes. A registered nurse is working in the role of a case manager in the clinic. She has been asked to present to new hires on her role and responsibilities and how new hires can collaborate with her as the case manager. Which of the following is a primary case management responsibility that is associated with reimbursement that could be included in the presentation? ✔✔The case manager's role in terms of the client's being at the appropriate level of care What are three principles of effective interprofessional healthcare teams? ✔✔Patient focused, communication focused, and collaboration with team members Who is the most important member of the interprofessional team? ✔✔The patient A patient with multiple sclerosis is on numerous medications, has limited mobility of the extremities, and has minimal support for care at home. Which type of group should meet to discuss this patient's needs? ✔✔Interprofessional team Healthcare professionals are discussing communication gaps among culturally diverse teams. An Asian team member often leaves the meetings lacking understanding because her culture views repeatedly asking questions as rude and potentially harmful to relationships Which communication technique does the healthcare coordinator recognize as being helpful to improve communication with this team member? ✔✔Repeat a message when non-verbal signs of a lack of understanding are present. A patient asks if an herbal preparation can be used with a newly prescribed medication. How should the healthcare coordinator address this patient's question? ✔✔Ask the pharmacist. What are the advantages of interdisciplinary teams for patients? ✔✔Empowers patients as an active partner in their care Effective interprofessional teams are a result of ________. ✔✔clear purpose and roles, effective relationships, and communication A physician goes to the local church every Tuesday night and provides blood pressure screenings and heart health advice to the church's members. This is an example of what? ✔✔A clinicalcommunity program An older patient with a body mass index (BMI) of 17 reports lunch as the only meal eaten after it was delivered by Meals on Wheels. What does this situation indicate to the care coordinator? ✔✔A service gap An older patient reports missing meals at home because of the inability to stand long enough to prepare food. Which referral should the care coordinator make? ✔✔Meals on Wheels A review of records at a small community hospital indicates that the number of patients over the past year who speak little to no English has risen 50%, and many have expressed interest in gaining English language skills to help them communicate with other members of the community. What resource would be best for the care coordinator to recommend for these patients? ✔✔The local public library In large academic medical centers, what is the purpose of having interdisciplinary teams? ✔✔To improve patient outcomes and reduce healthcare costs With a team of professionals that includes multiple disciplines, such as physical therapy, social work, nursing, and care coordinators, what is one of the most important concepts for team building? ✔✔Role clarification What is the most important aspect of an interdisciplinary team's goal? ✔✔Patient safety A focus group is meeting to review the unit budget to discuss options for gloves to be used for patient care. What objective does the healthcare coordinator recognize that the team is trying to solve? ✔✔To control cost A unit is experiencing a high turnover rate because of a hostile work environment. What can a new care coordinator do to promote teamwork and change the work environment? ✔✔Host a group outing. The nurse manager scolds a healthcare coordinator for turning in a report late with several grammatical errors present. The healthcare coordinator wants to preserve the relationship so she comes in early to complete the report in a timely manner and proofread for any grammatical errors. Which conflict resolution approach is the healthcare coordinator demonstrating? ✔✔Accommodating Transactional leaders ✔✔In the healthcare field, these leaders follow and then lead. Rather than just delegate, transitional leaders enjoy working in coordination with their team and also solicit feedback from others. Charismatic leaders ✔✔These leaders inspire healthcare professionals to place their role as a healthcare professional as a primary part of their lives. This involves the expectation that employees devote their lives to the profession. Transformational leaders ✔✔In the healthcare setting, these leaders absorb the organization mission statement and vision. They are cognitively and technically competent.