Salesforce Admin Certification Exam Prep (2023/ 2024 Update) Complete Guide with Questions and Verified Answers| 100% Correct

Salesforce Admin Certification Exam Prep

(2023/ 2024 Update) Complete Guide with

Questions and Verified Answers| 100%

Correct

Q: What are tabs?

Answer:

shortcuts to objects that are displayed horizontally across the Salesforce platform

Q: What is the big blue bar?

Answer:

a shortcut to home page for different clouds

Q: What is the Lookup function?

Answer:

1:1 relationship -- bottom to top

Q: What is a Related list?

Answer:

top down; one to many

Q: How do you look up a fellow employee?

Answer:

Go to chatter, search for name, find chatter profile, overview contains details

Q: What component in Salesforce is similar to a table of data?

Answer:

Objects

An object in Salesforce is like a table of data. Each row represents a record and each column

represents a field.

Q: Which standard objects have a relationship with the Account object?

Answer:

The Account object has a one-to-many relationship with the contact, opportunity, and case

objects.

Q: How does a user navigate from an account record to a related contact record?

Answer:

Related List

Q: What options are available from the Help & Training portal?

Answer:

TAKE TRAINING & CONTACT SUPPORT.

The Help and Training portal provides easy access to documentation, knowledge articles, and

videos, as well as training options. The Take Training option allows users to take self-paced

online training and register for instructor-led courses. The Contact Support option allows users to

open a case, phone support, ask a question on Salesforce Answers, and submit an idea on the

IdeaExchange. Online training courses and release training, how-to demonstration video.

Certification information IS NOT included in the Help & Training portal. You also CANNOT

add licenses in this location.

Q: How does a user navigate from a contact record to an account record?

Answer:

Related list...

A related list allows a user to navigate from an account record (Parent) to a related contact record

(child). A lookup field allows a user to navigate from a contact record (child) to its related

account record (parent).

Q: Where can an administrator change the organization name and address, default locale,

default language, and default time zone?

Answer:

Setup>Administer>Company Profile>Company Information>Edit

Q: How can an administrator customize a standard fiscal year?

Answer:

Setup>Administer>Company Profile>Fiscal Year>Customize

Q: Which user interface settings must be enabled to allow users to edit records directly from a

list view, without navigating away from the page?

Answer:

Enable inline editing

Setup>Build>Customize>check enable inline editing

Q: How can an administrator customize global search to help users quickly find information?

Answer:

Setup>Customize>Search>Search Settings

Q: Where can a user view the completed tasks and past events for an opportunity?

Answer:

1. Active tasks are tracked in the Open Activities related lists

2. Completed tasks, past events, and sent emails are tracked in the Activity History related list

Q: What is included in the Company Profile?

Answer:

A collection of information about your organization, mostly captured at contractual setup

including company information (name and address, primary contact, default locale, default

currency, storage used, licenses available), financial information (Fiscal Year and

currencies),and support information (business hours and holidays)

Q: What is purpose of the Locale?

Answer:

let you personalize the display of data for different users based on their geographical location;

locale (date and time formats, number formats, name order, addresses), langugage (all text

language, online help langugage), time zone (event start/end times and time in date/time fields).

Q: When should your organization define a Custom fiscal year?

Answer:

if your organization's fiscal year does not follow the Gregorian calendar. Ex.: 13-month fiscal

year, 13-week fiscal quarters or a fiscal year not starting on the first day of the month.