CHAPTER 1: THE ADMINISTRATIVE MEDICAL ASSISTANT Teaching Strategies: LEARNING OUTCOMES After studying this chapter, you will be able to 1.1 describe the tasks and skills required of an administrative medical assistant. 1.2 list and define at least three personal attributes essential for an administrative medical assistant. 1.3 describe the employment opportunities in various medical setting and specialties and nonmedical settings. 1.4 identify and define at least six positive work attitudes that contribute to the work ethic and professionalism of an administrative medical assistant. 1.5 list three advantages of professional affiliation and certification. 1.6 apply elements of good interpersonal communication to relationships with patients and others within the medical environment. MATERIALS AND RESOURCES Medical Office Procedures (text) Computer Internet access PowerPoint Slides Test Bank Instructor resources Student resources Connect (if applicable) LESSON CHECKLIST Preparation for this lesson should incl