Chapter 1: Patient Care and Reimbursement in the Medical Office LEARNING OUTCOMES After completing Chapter 1, the students should be able to:  Compare practice management (PM) programs and electronic health records (EHRs).  List the steps in the medical documentation and billing cycle.  List the eight facts that are documented in the medical record for an ambulatory patient encounter.  Identify the additional uses of clinical information gathered in patient encounters.  Compare the roles and responsibilities of clinical and administrative personnel on the physician practice health care team.  Explain how professional certification and lifelong learning contribute to career advancement in medical administration. Lecture Outline Compare practice management (PM) programs and electronic health records (EHRs).  Lecture Topics o Describe the wide range of technology tools used in healthcare for a patient encounter. o Explain practice management software and EHRs and describe how they are different and how they can work together for a robust system. o Define health informatics.  Discussion Points o Review a scenario where technology assists in the healthcare encounter. o EHR advantages/disadvantag