Chapter 01: Today’s Healthcare MULTIPLE CHOICE 1. Which of the following must the patient care technician (PCT) recognize regarding the healthcare delivery system? a. It includes all states. b. It affects the illness of patients. c. Insurance companies are not involved. d. The major goal is to achieve optimal levels of healthcare. ANS: D The PCT must recognize that in the healthcare delivery system, the major goal is to achieve optimal levels of healthcare. The healthcare system consists of a network of agencies, facilities, and providers involved with healthcare in a specified geographic area. Insurance companies do have involvement in the healthcare system. The illness of patients is not necessarily affected by the healthcare system. OBJ: 1 2. What is required by the healthcare team to identify the needs of a patient and to design care to meet those needs? a. The white board b. The nurse’s notes c. The physician’s order sheet d. An individualized care plan ANS: D An individualized care plan involves all healthcare workers and outlines care to meet the needs of the individual patient. The white board, physician’s order sheet, and nurse’s notes do not identify the needs of the patient nor are they designed to assist all members of the healthcare team to meet those needs.