Table of Contents CHAPTER 1. Technical Communication: Global, Collaborative, and Digital 1 CHAPTER 2. The Research Process in Technical Communication 5 CHAPTER 3. Providing Audiences with Usable Information 9 CHAPTER 4. Recognizing Ethical Issues in Technical Communication 13 CHAPTER 5. Structuring Information for Your Readers 16 CHAPTER 6. Writing with a Readable Style 20 CHAPTER 7. Using Audience-Centered Visuals 24 CHAPTER 8. Designing User-Friendly Documents 27 CHAPTER 9. Résumés and Other Employment Materials 31 CHAPTER 10. Memos and Letters 35 CHAPTER 11. Definitions 39 CHAPTER 12. Descriptions 43 CHAPTER 13. Instructions and Procedures 47 CHAPTER 14. Summaries 51 CHAPTER 15. Informal Reports 55 CHAPTER 16. Formal Reports 59