CHAPTER 1. Technical Communication: Global, Collaborative, and Digital True/False Questions 1. Technical communication helps us interact with technology in our daily lives. 2. An effective way to manage team conflicts is to listen passively. 3. Technical documents are typically written by teams. 4. All documents are at least partly persuasive. 5. Technical communication does not include digital media such as blogs, apps, and wikis. 6. A collaborative document should be written in a style that emphasizes the different voices of the individual writers. 7. The definition of technical communication is any communication that provides complex information for technical experts; it is not intended for broader audiences. 8. Paying attention to ―face saving‖ is key to working across cultures. Fill-in-the-blank Questions 9. The oldest form of virtual collaboration, multiple callers meet by telephone. takes place when 10. involves making a document more precise and readable at the word and sentence level. 11. To outline a work schedule, team member responsibilities, and other components of a project, fill out a . 12. The three purposes of technical documents are to , , and .