CONTENTS
PART 1 COMMUNICATING IN THE WORKPLACE
Chapter 1 Introduction to Technical Communication 1
Chapter 2 Meeting the Needs of Specific Audiences 4
Chapter 3 Persuading Your Audience 7
Chapter 4 Weighing the Ethical Issues 10
Chapter 5 Teamwork and Global Considerations 13
Chapter 6 An Overview of the Technical Writing Process 16
PART 2 THE RESEARCH PROCESS
Chapter 7 Thinking Critically about the Research Process 19
Chapter 8 Evaluating and Interpreting Information 22
Chapter 9 Summarizing Research Findings and Other Information 25
PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN
Chapter 10 Organizing for Readers 28
Chapter 11 Editing for a Professional Style and Tone 31
Chapter 12 Designing Visual Information 34
Chapter 13 Designing Pages and Documents 37
PART 4 SPECIFIC DOCUMENTS AND APPLICATIONS
Chapter 14 Email, Texts, and Instant Messaging 40
Chapter 15 Workplace Memos and Letters 43
Chapter 16 Résumés and Other Job-Search Materials 46
Chapter 17 Technical Definitions 49
Chapter 18 Technical Descriptions, Specifications, and Marketing Materials 52
Chapter 19 Instructions and Procedures 55
Chapter 20 Informal Reports 58
Chapter 21 Formal Analytical Reports 61
Chapter 22 Proposals 64
Chapter 23 Presentations and Video Conferencing 67
Chapter 24 Web Pages and Social Media 70
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