Chapter 1: Introduction to the Automotive Industry SHORT ANSWER KEY 1. service advisor 2. entry-level 3. machinist 4. Master 5. lifelong learning 6. D 7. C 8. C 9. D 10. D [return to top] EXPANDED ANSWER KEY 1. A person who greets the customer, writes the repair order, and communicates with the technician and the customer is called a service advisor. 2. Most technicians start as entry-level technicians before acquiring the skills necessary to become line technicians. 3. A machinist is a technician who specializes in repairing and rebuilding engines. 4. For a technician to achieve ASE Master Automotive Technician certification, he or she must pass eight tests. 5. The acceptance of lifelong learning means that as a technician, you will need to continue your education and training over the years to stay current with changes in technology. 6. Which of the following would not be considered a responsibility of an entry-level technician? a. Inspect and maintain fluids. b. Check brake pad wear. c. Perform a tire rotation. d. Replace a transmission. 7. Which of the following statements about ASE certification is correct? a. You must attend an ASE Education Foundation-accredited school to become ASE certified. b. ASE certifies automotive, heavy-duty truck, and aviation technicians. c. A technician must pass eight automobile tests to achieve Master Technician certification. d. ASE certification is the same as being certified by the vehicle manufacturer. 8. Technician A says that fuel economy and emission requirements have led to the extensive use of electronics in modern vehicles. Technician B says that changes in safety requirem