Clients that rely entirely on your confident recommendations behave in such a manner because?

they are unable or unwilling to make the decision on their own.

When dealing with clients, which of the following should you NOT do?

treat every client the same

A good way to determine the best service for your clients is by:

better understanding them by asking questions and effectively listening to their responses.

Fill in the blank regarding clients, "They don't care how much you _______, until they know how much you care."

know

Because the doctor actually examines their pet, clients feel that interaction influences them more than interaction with other staff members.

false

What is a client's greatest single expectation with regard to staff?

keeping your word

Most clients say the yellow pages were their main source of referral.

false

A _______ reputation spreads quicker than a _______ one.

bad, good

Why is the location of the veterinary hospital important?

saves time and convenient

Employees working in the veterinary field see the exact same situation every day.

false

When working in a veterinary hospital, 'adjusting to change' is important. Which is an example of that?

A. New Drugs/Medications

B. Working with different veterinarians

Which of the following are some ways you can grow in your personal knowledge?

A. Seminars.

B. Reading.

C. One-on-one training.

The number one cause of a person's failure to perform is the inability to ______________.

follow instructions