False ✔✔Agents who have never had any verbal warnings cannot be issued a corrective action plan 60 ✔✔A grievance request, or any evidence concerning a grievance, must be filed orally or in writing no later than 60 calendar days from the date of the event of the date the member is made aware of the issue. all of the above ✔✔Steps to take when safeguarding and securing PHI and PII include: 327 ✔✔Wellcare has added ____ new counties to our footprint in 2022 Library Card ✔✔Which of the following is not an example of Protected Health Information (PHI) five ✔✔All standalone PDP formularies have a ____ -tier structure for 2022 True ✔✔To ensure accurate data entry, you should repeat the Medicare ID back to the beneficiary. Written, Electronic, Verbal ✔✔Communication of PHI can be: All of the above (Member satisfaction/Experience, Complaints, Rapid Disenrollment) ✔✔Key areas you as a Sales Agent/Broker have control over and impact upon regarding Star (quality) ratings are: True ✔✔All Wellcare standalone PDP plans will have a $0 Tier 1 preferred retail and mail benefit. True ✔✔Wellcare has expanded coverage in Massachusetts, Nebraska, and Oklahoma. True ✔✔Wellcare offers a wide variety of Medicare products consolidated under a new Wellcare brand. True ✔✔Any request of distribution of PHI should contain only the minimum amount of PHI required to complete the intended task. False ✔✔When completing an application, you should ensure that you enter the provider ID of a specialist and not a Primary Care Physician (PCP). Must include most of the required elements necessary to complete the enrollment. ✔✔Which of the following statements about completing telephonic enrollments is FALSE? Three ✔✔Wellcare has streamlined standalone PDP offerings from six plans to __ in all 34 regions across all 50 states and D.C. All of the above (Ascension Complete and Wellcare) ✔✔The information contained within ACT will equip agents to certify, market and sell which health plans? True ✔✔Upon completion of the application, you must provide the beneficiary with the enrollment application confirmation ID. True ✔✔Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. True ✔✔Wellcare's 2022 product expansion represents an 8% increase from 2021