1. Which of the following is NOT a key component of

healthcare operations management?

a) Patient care

b) Financial management

c) Strategic planning

d) Legal compliance

Answer: d) Legal compliance

Rationale: Legal compliance is important in healthcare

operations management, but it is not a key component.

Patient care, financial management, and strategic planning

are essential aspects of healthcare operations management.

2. Which of the following is a primary goal of healthcare

operations management?

a) Maximizing profits

b) Minimizing patient wait times

c) Ensuring quality patient care

d) All of the above

Answer: c) Ensuring quality patient care

Rationale: While maximizing profits and minimizing

patient wait times are important goals, the primary goal of

healthcare operations management is to ensure quality

patient care.

3. Which of the following is an example of a healthcare

operations management strategy aimed at improving

patient satisfaction?

a) Implementing electronic health records