WGU C202 Managing Human Capital Questions and Answers with Complete Solutions

WGU C202 Managing Human Capital

Questions and Answers with Complete

Solutions

What does Policies do? ✔✔They are "what we do"

What are mandatory benefits? ✔✔By law they are offered from the employer.

ex. Worker's Compensation, COBRA, Social Security

Vietnam Era Veterans Readjustment Assistance Act of 1978 ✔✔Prohibits discrimination against

veterans that are returning back from deployment, including Vietnam era, disabled, and active

duty.

What are Procedures? ✔✔They are "how we do it"

Explain why employee handbooks protect both the employer and employee? ✔✔Documents all

the Human Resource Management (HRM) policies and procedures.

Employees can become familiar with their rights and what the policies and procedures are.

What are some uses and outcomes to Job Analysis? ✔✔Job Description, Person Specification,

Selecting Applicants, and Develop performance evaluation tools.

What is Job Analysis? ✔✔The systematic process of gathering and interpreting information about

the essential duties, tasks, and responsibilities of a job.

It also gathers information about the context within which the job in performed.

Employee performance goals and results should be tied to organizational strategies, values, and

objectives, AND based on what? ✔✔Job Analysis

What are 4 benefits of setting goals with employees? ✔✔1. Focus attention on objectives

2. Increase efforts to achieve objectives

3. Persist in setbacks

4. Develop strategies to deal with challenges and to reach goals.

What are the 4 progressive discipline steps? ✔✔1. Counseling - makes employee aware

2. Written Warning - outlines problem and gives expectation

3. Suspension without pay

4. Termination

What are 3 common performance management obstacles? ✔✔1. Not communicating performance

plan

2. Lack of accountability from employee/employer

3. Human Bias and errors

What is Job Design? ✔✔Used to fulfill needs for employees through motivations and job

efficiency.

What does SMART stand for? ✔✔Specific

Measurable

Attainable

Results Focused

Time Bound

What are the 5 job characteristics from the Job Characteristics Model? ✔✔1. Skill Variety

2. Task Identity

3. Task significance

4. Autonomy

5. Task Feedback