1. Multiple Choice: Which of the following is NOT a characteristic of effective management communication? a) Clarity b) Conciseness c) Ambiguity d) Consistency Correct Answer: c) Ambiguity Rationale: Effective management communication should be clear, concise, and consistent to ensure the message is understood correctly. 2. True/False: In management communication, feedback is not necessary for the communication process to be effective. Answer: False Rationale: Feedback is essential in management communication as it ensures the message has been received and understood as intended. 3. Fill-in-the-Blank: __________ is the process of monitoring and evaluating the effectiveness of a communication strategy. Correct Answer: C